Steve Ritchie: Making Positive Changes in Papa John’s

Steve Ritchie became CEO of Papa John’s on January 1, 2018. Ever since his appointment, Ritchie has made significant improvements in the company. He will be in charge of 120,000 employees. He has been in the company for 21 years now and has grown through the ranks to become the chief executive officer. When he joined Papa John’s, he was employed as the customer service representative earning $6 per hour. Through his hard work, he has managed to get promotions in the firm.

Under his leadership, Ritchie will put more focus on the team. He said that he would embrace restructuring to ensure the company is on the right path. The company comes up with vice president roles on analytic and technology; customer experience, innovation and branding, and menus strategy. Steve Ritchie will be responsible for the company’s brand marketing and customer service experience. Employees who work hard will have the opportunity to grow their career in the company.

Papa Johns is a company that delivers pizza all over the world and is the third largest in that sector. Papa John’s is located in Louisville, Kentucky. Papa John’s has been the number one position for the past 16 years. The new CEO Steve Ritchie is ready to steer the company to greater heights by winning the customer’s trust. Ritchie who is considered to be soft spoken and cool tempered has his work cut out for him. The 43-year-old has been in the company since 1996.

Steve Ritchie began working on his leadership capabilities in 2010 and got promoted to top executive positions in the firm. At the time, when he was made the company’s president in 2015, Ritchie also got listed to be a successor of the top job. The company has a 98 percent chance of the employees to be promoted. Ritchie has worked in in the company in positions such as a store general manager, delivery driver, training general manager, assistant manager, and the operating partner. Given all the years he has spent working for the company; Ritchie brings not only experience but is knowledgeable about everything needed to take the company to the next level.