Spotlight on Better Business Bureau’s Accreditation of Securus

Securus Technologies, a top provider of technology solutions, for both criminal and civil justice for monitoring, public safety, corrections, and investigation has been accredited by the Better Business Bureau (BBB). Securus made the announcement that it had been accredited by BBB and give an A+ rating. Danny de Hoyos, Securus’ Operations senior vice president, expressed his delight upon the accreditation. He stated that the company worked hard with the Texas-based BBB towards getting the highest rating and formal accreditation on everything it says and issues in print.


The accreditation process is voluntary and Securus worked together with BBB to meet all the set standards before it was accredited. The standards include; advertise honestly, be transparent, build trust, tell the truth, embody integrity, be responsive, safeguard privacy and honor promises. Securus had to invest in an in-house domestic call center that has a capacity of 220 attendants, making it the largest in the industry. It was a step towards ensuring that the over 25 million family members and friends that Securus serves. The call center assisted Securus in implementing the BBB standards, ensuring it got accredited. Securus is now able to respond to about 2.5 million calls every month, answered in 11 seconds on average. The CEO of Securus Technologies Richard A. Smith was happy with the accreditation as it would stop competitors from making wild allegations.


About Securus Technologies


Securus Technologies is among the top providers of parolee tracking, detainee communications and information management solutions for the government. The company serves about 2,600 correctional facilities spread around 45 states, Canada, Mexico and the District of Columbia. Securus serves over 1,000,000 inmates in the whole nation. It is a renowned leader in the provision of innovative and comprehensive technical solutions. The company also offers a fast responsive customer support service and solely focuses on the special needs of law enforcement and corrections communities. Its headquarters are in Dallas, Texas together with four offices (regional) in Dallas Metro area and Atlanta, Georgia.